Tuesday, June 30, 2009

The Garden of Hell

O man. Last night we got the worst service at this restaurant called The Garden, in Woodstock. Very nice place. The menu is vegan, and very good. This was my second time there this week. It started out with a 30 min wait outside with us eyeing the four top table that was to be ours. The server told us the kitchen was too busy for us to sit down right then. Odd I thought. The four of us were ok with waiting, nice weather and good conversation. Eventually we just sat ourselves, and got a dirty look from the server. After about five minute of waiting and staring the server down she approached us saying that she was really busy and she would be right with us. More time passed and I realized she was the only one working the patio with about ten tables. More time passed and I realized that she just sucks at her job. She was handling one table at a time, and if someone needed something she just ran inside to check on it instead of saving steps by remembering requests of multiple people. About 20 minutes after she said she was busy she comes to get our order. Mildly frustrated, but still in good spirits, we nail her with our drink and food orders at once in fear that she wouldn't return. Another ten minutes pass and frantically she drops off a bottle of organic wine and three water glasses. There are four of us. While we wait for more water we notice that she is bringing dinner out one plate at a time, for two separate tables. The jokes about her have now become the main conversations of many tables. Also we found out the bottle of wine is no good. This is because she didn't let Zoey taste the wine, telling us I'm sure it's fine. We call her over and explain that we think the bottle has gone bad. She tells us that the wine is good and it tastes like that because "this is our least favorite bottle on the menu". She acted like we had never tasted wine. Like we ordered grape juice and wondered why it tasted funny. I asked her if she could suggest something else. She began to scold us telling us there was nothing in our price range that would suit us. What a bitch I thought. Now yes I did order the cheapest wine on the list, but that was also the bottle suggested on the daily specials list. We decided to go with the cabernet. But that didn't matter she had another agenda. We noticed that the table seated after us had already gotten their food. And were almost done. Finally our food came out, all at the same time. That was nice. The food was very good. But where can my wine be? Oh there it is. Now that dinners done I guess that's when it comes. Jeez! As she tried to sneak away probably thinking I should leave before they find out this isn't juice either, we asked for a box and the check. She took Zoeys unfinished food to the back and we wait some more. Finally Cole and I decide we're going in to pay and give her the credit card. The server tells us we have to wait longer because she doing something. We say fine, we'll wait here. This pisses her off and she gets a tallying. Looks over tells me that it's like $94 and hands me the card back. I say no it isn't, showing her on the receipt where she mis added. "No no... The computer says is right, and it knows more than I do, so it is right." We show her again it's not right. She finally agrees and says "shoot I can't fix it, so I tell you what, just don't tip me." I say um no your going to put that money back on the card. She says "why are you not going to tip me?" I think, until you brought it up I wasn't planning on it. We ask if we can talk to the manager. She says no, let's handle this out side. I think what? Is she going to try to fight us? We laughed at the suggestion. No. Another server comes out and asks if we're all right and helps our server fix the problem. Meanwhile the manager comes out to yell at our sever that her tables need their checks and what not. In front of us mind you. We finally get the bill right, I sign, tell her we're leaving the tip on the table. She says thank you. I ask for Zoeys food that was boxed up and she snaps you already got it. I say no we didn't. She say well if the other server didn't bring it out she doesn't know where it is and then leaves. Well guess were not getting that back. The funny thing is, Zoey asked to box it up herself. The tip was two dollars on an $87 bill. A little too much I think. At least the food was good. About two and a half hours this took. I guess if there is a next time, I'll be like "I'm fine thank you. May I please have four waters, a bottle of wine, these four entrees, a box, and the check when your ready? Thanks"